Services

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Understanding Client Requirements
  • Let’s discuss to comprehensively understand your business objectives and processes.
  • Identify the specific knowledge-based processes that we can help you in by sourcing a professional.
Agreement and Contracts
  • Negotiate the contract terms, including service-level agreements (SLAs), confidentiality agreements, pricing, and other legal formalities.
  • The agreement will also include the scope of services, deliverables, timelines, and metrics for measurement.
Resource Allocation
  • We interview and shortlist professionals that fit your requirements.
  • We hire the professional only after the candidate has cleared satisfactory interview rounds with to join your offshore team.
Training and Familiarisation
  • We provide interpersonal training to better understand your requirements and collaboration with the on-shore team, along with an understanding of your industry and the kind of work that is expected out of them.
  • We also provide basic software and industry specific technical training to the onboarded professional.
Setting up Infrastructure and Technology
  • We will provide the necessary technological infrastructure and tools to your off-shore teammate to fulfill your requirements.
  • We ensure that the team has access to the required software, databases, and other resources as per your requirements.
Establishing Communication Protocols
  • We define communication channels and protocols between you and your off-shore teammate.
  • We set up regular reporting mechanisms and meeting schedules.
Quality Assurance and Compliance
  • We have implemented quality control measures to ensure the services meet the agreed-upon standards.
  • We ensure compliance with industry standards, regulations, and best practices.
Ongoing Support and Relationship Management
  • We will provide ongoing support to your off-shore team mate, address any concerns, and make necessary improvements.
  • We will maintain regular communication with you to ensure satisfaction and address any evolving needs.
Evaluation and Continuous Improvement
  • We evaluate the performance of your off-shore teammate against predefined metrics and KPIs on a periodic basis.
  • We strive to improve processes, technologies, and skillsets continuously based on feedback and performance analysis.